Frequently Asked Questions

Below is a list of our Frequent Asked Questions regarding the build process of your new Backyard Resort Style Pool! If we missed your question on this list or your looking for a more in depth answer, please call us at 239-495-6700

Sales & Permitting

Once the contract is signed and deposit is received, our sales team will get to work on creating your pool plans with our cad team. From there we will get your final approval and have the plans sent off to our Aquatic engineer and then on to permitting. From contract to permitting is roughly two weeks.

Permitting is highly dependent upon what municipality you reside in. Some municipalities take one month, others can take twice as long or more. Permitting is a major part of the project and timeline for issuing the permit is entirely dependent on the municipalities pipeline.

Waiting for the permit is the only down time during your project. This is a good time to sit back and make sure you understand your responsibilities as a home owner. During this time you will also want to work on getting HOA approval for the project if necessary.

Please refer to your list of homeowner responsibilities sign off sheet so you have a good understanding of what we will be expecting from you as the homeowner.

Homeowners are responsible for all landscape related items: capping irrigation, removing landscape & tree removal that will be in the way of construction, notify neighbors of up coming construction, etc.

Pre - Construction

Your main point of contact throughout the project will be your project manager who is specifically assigned to you. Throughout permitting & construction your sales rep will also be a point of contact, as well.
Your project manager will personally reach out to you to introduce himself and schedule your redline (pre-construction walkthrough) before any construction will commence. This is typically up to two weeks after the permit is received.
The project length is entirely dependent on the size of the project & details involved. Weather or material delays can also be a factor in the length of a project. The best bet would be to reach out directly to your project manager to verify his estimated completion date and project schedule on Builder Trend.
Any major changes to the project will require a Change Order to be completed. A change order is an official document that requires a signature from the homeowner to initiate the change. Depending on what the change is, redrawing plans and a permit revision may be required.

All surveys, certificates or special items are a home owner responsibility and should be planned accordingly, prior to the start of construction.

The 10 Day Spot Survey is required as soon as the pool shell is in the ground, if this survey is not uploaded for the city/county to review, this will hold up inspections and progress of the project. Jackson Pools will not be held liable for any delays due to 10 day spot surveys.

Construction (Excavation)

  1. SILT FENCE INSPECTION (IF APPLICABLE)
  2. EXCAVATION & FORM DIG STEEL
  3. INSPECTION
  4. GUNITE
  5. BACKFILL & 10 DAY SPOT SURVEY (IF APPLICABLE)
  6. PLUMBING
  7. PRESSURE INSPECTION & BACKFILL/COMPACTION
  8. DECK/FOOTER INSPECTION & FOOTER INSTALL (FOR PROJECTS W/ SCREENS)
  9. DECK INSTALLATION
  10. SCREEN MEASURE & INSTALLATION
  11. SAFETY INSPECTION
  12. INTERIOR FINISH (PEBBLE INSTALL)
  13. CHEMISTRY STARTUP & PUNCHOUT
  14. FINAL INSPECTION

Before any construction, Jackson Pools will call in “no cuts”. No cuts is when all utility companies such as FPL for example, will come out on site and mark any utilities in the immediate area of construction.

Jackson Pools will not be held liable for any utilities or power lines that were unmarked or not brought to the contractors attention. This is indicated in page one of the project contract “CONTRACTOR is neither responsible nor liable for unmarked or un-flagged utilities”

Dig day is the first day of the project where we begin the excavation of the pool with a large excavator machine. Your project manager will meet with the crew on site in the morning to help start the dig and advise the crew on all aspects of the excavation phase

Construction (Excavation/Plumbing)

Often times some dirt is left behind on site after dig day for grading/leveling the pool deck area.

Any dirt left on site has a purpose and will be put to use within a few days after the pool has been “shot” with gunite. This dirt will be used to backfill the area around the shell.

UNFORSEEN COSTS DURING EXCAVATION: Excessive dewatering, debris, rock or bad soil can incur further costs at a base number with hourly charges moving forward

Once the pool is “shot” and you have a concrete shell in the backyard, we will backfill & get working on the plumbing as well as the footers. Once all of this is completed, we will complete the final grade work. This is usually about 2 weeks after the gunite work has been completed.

Plumbing phase is when all the PVC lines are ran from the pool back to your future equipment pad. You can expect open trenches and some piled dirt on site but don’t worry, this wont be around long. Within a few days the crew will be back out to backfill these trenches.

Construction (Footers & Pool Deck)

The footers will be completed after the plumbing trenches have been back filled with dirt. However, sometimes footers can be completed with the pool shell. The crew will dig out 12″ x 12″ trenches with two #5 rebar ran throughout.

Once this work is completed we will have the inspection called in for the next available day. Once passed we will pour the concrete footers & strip the forms once the concrete has cured.

Deck work will begin after the footers have been poured and the concrete has dried and the coping has been installed (usually 2-3 days after)

The deck material will be delivered to the house by our supplier: The material is on pallets and they will usually be stacked on the driveway unless they have other directions or are able to deliver the pallets to the backyard.

Once material delivery is confirmed, the deck crew will be out on site to prep the decks base.

Once prep is completed, the crew will begin laying the material, pending overall deck size, your pool deck could be completed within 1-2 days!

Construction (Screen Enclosure)

Yes, Jackson Pools carries a CPC license so we are not able to build the enclosures ourselves. That being said, we use a trusted, licensed and insured company that we have worked with for many years
Screen measure to actual install can be anywhere from 1-3 weeks. This is the only portion of the project where there will be a pause in work taking place.
This is a good time to have your landscaping/sod installed, complete the required drainage plan (if applicable), decide if the pool will be filled with water trucks (water trucks paid by homeowner) or hose fill and communicate this with your project manager. If the house is on well water it should be noted that water trucks are required.

Not as long as you may think! Usually between 1-2 days (pending overall size)

YES! Ideally these should have been scheduled at the beginning of the project. If not, schedule these now. Jackson pools cannot pebble or fill your pool with water until proof has been shown that these items have been scheduled. We will not be able to close your permit which will leave an open permit shown on your property until resolved.

Construction (Pebble/Chemistry Startup)

First our pebble crew will be out to prep the interior of the pool by cleaning it out and hydro cementing the wall fittings.

Next step is the actual install of the pebble. This is a bag mix and the crew will hand trowel on the pebble finish.

Most of the time the pool is filled the same day as the pebble material is applied!

Once pool is filled, now begins the chemical startup period. This is when we will assign a maintenance company to stop by the house periodically each week to balance the water chemistry and scrub the walls of the pool.

It is extremely important to figure out who is going to be maintaining your pool moving forward. Whether that is you or a pool maintenance company.

The longevity of your pool is entirely based on proper maintenance & water chemistry

We call this the “punchout list” we have an in-house team that will reach out during the startup and make sure all of these items are taken care of before you take ownership of the pool

This is ultimately up to the service company who is balancing the pool. They are controlling the chemistry of the pool and will be the ones to decide when it is safe to swim in the pool.
Typically 2-3 weeks from fill

Warranty & Other Information

Aces of Fort Myers is our preferred Jandy warranty station. Give them a call and they will assist in any warrantable issues related to your Jandy equipment

239-481-9500 or service@acesfm.com

For electric heater issues, you can go directly with Aquatherm for any issues. Ed is the owner, he and his team will make sure your taken care of.

239-482-0606 or contact@aquathermheatpumps.com

  • Pool Shell: Lifetime for original owner, 10 years transferrable from project closeout
  • Pool Equipment: 3 years Deck/coping: 1 year
  • Skimmer/plumbing: 3 years
  • Interior Finish: 1 years (warrantable issues only)

Staining, mottling & discoloration occurs due to improper water chemistry and is not considered a warrantable issue. These issues will not be covered by Jackson Pools or the manufacturer.

The best approach is to contact your maintenance company or get a hold of one to see if they may be able to assist in the situation.

Yes, you can register on the Jandy pool equipment website. Serial and product numbers can be found on the pool equipment themselves.

The pool permit will be closed completely after all inspection requirements have been met. The pool final is usually the last inspection and following that we will receive the C.O. for the permit.

  1. Deposit
  2. Excavation/shell 50%
  3. Coping 25%
  4. Deck 25%
  5. Fence/Screen Measure (50% of proposal)
  6. Fence/Screen Install (50% of proposal)
  7. Final Draw – (Final $500)
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